Utilities

Usage Concerns

If Your Water Usage Seems Too High:

• Check taps, toilets, faucets, pipes, hoses, water softeners, water filters, humidifiers, and sprinkler systems for possible leaks. Any malfunctions in these systems could be very costly.
• To test for a toilet leak, put a few drops of food colouring in the tank. If the colour appears in the bowl without flushing, you have a leak.
• Check your water filter system. Some units can automatically go on "self-clean" mode, using thousands of litres of water per day.

Did You Know?

A single low-flush toilet can leak up to 8.6 m³ of water per day, which is approximately 259 m3 per month. $1,870 of un-intentional water and sewer charges. At 2019 water and sewer rates, that could result in $1,870 in unintentional charges. See the Toilet Replacement Program section toward the bottom of this page to see if you are eligible for a rebate. 

A Quick Way To Confirm Leaks

Look at your water meter. If the dial or flow indicator (a small rotating wheel or triangle) is moving while no water is being used, there may be a leak somewhere inside or outside your home.

E-Billing

Go Paperless With E-Billing!

The Town of Olds is proud to be able to offer to our residents the option of receiving your monthly utility bill via email. 

1. Login to your Virtual City Hall account and select 'e-billing', or
2. Fill and submit the E-Billing Application Form

Contact Us

The Town of Olds financial services team is available Monday through Friday to answer questions about your water, wastewater, garbage, or recycling bill. They also manage your account and services.

To access your Utility Account online, please visit Virtual City Hall.