File a Complaint

To Report Emergencies

Call 911  - Call only if vital assistance of police, fire or ambulance is needed (24 hrs).

To Report Non-Bylaw Issues

Please fill out a Report A Problem form.

To Report Bylaw Issues

Bylaw issues could be speeding, noise, animals, snow-covered sidewalks, illegal parking, homelessness, unauthorized public camping, etc.

• Call the Bylaw Complaint Line (24 Hour Non-Emergency) 587-796-1193
• File a Bylaw Complaint

How To File A Bylaw Complaint

Please see the steps below to better understand the entire complaint and investigation process.  

Step One: Filing A Complaint 

When you call in a complaint, the dispatch centre will ask for your full name, date of birth, address, phone number, and pertinent details relating to your complaint. Dispatch will then create a file for the on-duty officer. 

Step Two: Review & Prioritization

Once the on-duty officer receives the file, they will review the information, prioritize the file, and then connect with you to start the resolution process. 

Step Three: Follow-Up  

The officer may request additional information such as a written statement and/or may request you to testify in court as a witness.  If you are not willing to take these actions, the enforcement options will be limited.  

Step Four: Resolution Process 

To close a file, the Community Peace Officer will inform you of any action or enforcement taken and the final resolution.  

Steps To Resolve The Complaint Can Include: 

• Education 
• Providing an opportunity for compliance 
• Requesting compliance and setting a time frame for resolution 
• Issuing a warning 
• Issuing a ticket with a voluntary fine amount 

It is not possible for Municipal Enforcement to file your complaint anonymously. If you do not wish to be known, please know that enforceability will be limited. 

All personal information is collected under the Freedom of Information and Protection of Privacy (FOIP) Act.